Privacy Policy
Effective Date: 5 June 2026
Coastal Thunder Tours (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, make an enquiry, book a tour, purchase a gift card, or otherwise interact with us.
Who We Are
Coastal Thunder Tours provides Harley-Davidson passenger ride experiences, scenic tours, weddings, formals, corporate events, photoshoots and special event services throughout South East Queensland and Northern New South Wales.If you have any questions regarding this Privacy Policy, please contact us using the details at the end of this document.
Information We Collect
We may collect personal information including:
- Name
- Email address
- Telephone number
- Residential suburb or location
- Booking details
- Gift card purchase information
- Event details
- Passenger names
- Special requirements or requests
- Communications between you and us
When payments are made, payment information is processed by secure third-party payment providers. We do not store full credit card details on our systems.
How We Collect Information
Information may be collected when you:
- Submit an enquiry through our website
- Contact us by phone, email or social media
- Make a booking
- Purchase a gift card
- Subscribe to marketing communications
- Participate in promotions or competitions
- Interact with our website
We may also collect information automatically through website analytics and cookies.
How We Use Your Information
We use your information to:
- Respond to enquiries
- Process bookings and payments
- Deliver tour experiences and event services
- Issue gift cards
- Communicate regarding bookings and events
- Improve our services and website
- Meet legal and regulatory obligations
- Send promotional material where permitted by law
Marketing Communications
We may occasionally send promotional emails, special offers, updates and news relating to Coastal Thunder Tours.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.
Photographs and Video
Coastal Thunder Tours may take photographs and video recordings during tours, events, weddings, formals, corporate functions, photoshoots and other experiences.
These images and recordings may be used for legitimate business purposes, including:
- Website content
- Social media posts
- Marketing and advertising campaigns
- Promotional videos
- Printed marketing materials
- Newsletters and business publications
Where practical, we will seek consent before using identifiable images of individuals for promotional purposes. Participation in group photographs or public event photography may be treated as implied consent unless an individual advises otherwise.
If you do not wish to be photographed or recorded, please advise us prior to the commencement of your tour or event and we will make reasonable efforts to accommodate your request.
provided or by contacting us directly.
Requests for Removal of Images
Individuals may request that photographs or videos containing their likeness be removed from future marketing and promotional use.
Upon receiving such a request, Coastal Thunder Tours will make reasonable efforts to remove the relevant content from future publications and marketing activities where practical to do so.
Please note that removal may not be possible where materials have already been published, distributed, printed, shared by third parties, or archived in historical content.
Requests should be submitted using the contact details provided in this Privacy Policy.
Website Analytics and Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
These technologies may collect information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referring websites
We may use services such as Google Analytics and other website performance tools to help us understand how visitors use our website.
You can control cookies through your browser settings.
Disclosure of Information
We may disclose information to trusted third parties where reasonably necessary to operate our business, including:
- Payment processors
- Website hosting providers
- Email and marketing service providers
- Booking and scheduling platforms
- Professional advisers
- Government authorities where required by law
We do not sell personal information to third parties.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Overseas Disclosure of Information
Some of the third-party service providers used by Coastal Thunder Tours may store or process information on servers located outside Australia.
By using our website or services, you acknowledge that your information may be transferred, stored or processed in other countries where those service providers operate.
We take reasonable steps to ensure that any third-party providers handling personal information maintain appropriate privacy and security standards.
Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.
Requests should be made using the contact details below.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce agreements.
Booking records, financial records and related correspondence may be retained for periods required under Australian law.
Third-Party Websites
Our website may contain links to external websites, including social media platforms and partner websites.
We are not responsible for the privacy practices, security or content of third-party websites and encourage users to review the privacy policies of those websites.
Changes to this Policy
We may update this Privacy Policy from time to time.
Any changes will be published on our website and will take effect immediately upon publication.
Contact Us
Coastal Thunder Tours
Website: https://coastalthunder.au
Email: tours@coastalthunder.au
Phone: +61 474 863 898
If you have questions, concerns or complaints regarding how your personal information is handled, please contact us and we will endeavour to resolve the matter promptly.
